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Shipping & Returns

We gladly ship to international customers!

Good information about how we receive and ship Product: 

· has access to over one thousand products

·Most products are ordered directly form the manufacturer to ensure authenticity

·Certain collections may take a few extra days to receive from the manufacturer

·All products must pass our six step quality control inspection before shipping

·One of our online service will notify you in the event of any delay


Shipping Cost

Shipping Time


17 USD

5-11 Days

USA ,Canada, Japan

17 USD

5-11 Days

Other country

17 USD

8-14 Days

We will send your Zisha Teapot within 7 days. You can get your express number at our website.

Please allow an additional 1-2 weeks for special orders.


Return & Refund Policies 

Since ZishaTeapots are distant from China, and higher transportation costs, we do not accept any return or exchange request except for the following reason:

1. If the customer finds the product defective or damaged upon receipt, please contact us within seven days and show us photos/images to prove, and we will send him a new pair according to customer requirements.

2. Refunds will be given at the discretion of the Company Management. Please contact us at service@ with the request.